Question 1

What size should I order?

Accepted Answer

We recommend referring to our size chart for accurate measurements and guidance on
selecting the right size for you (see Size Chart).

Question 2

How do I care for this garment?

Accepted Answer

Please check the care label on the garment for specific washing instructions. Generally,
we recommend machine washing (cold water, gentle cycle) and tumble dry to preserve
the quality of your apparel.

Question 3

Is this garment true to color in the photos?

Accepted Answer

While we strive to display accurate colors, variations may occur due to monitor settings
and lighting conditions. We recommend reviewing multiple product images and reading
customer reviews for additional insights.

Question 4

What materials are used in this garment?

Accepted Answer

The materials used vary depending on the garment. Please refer to the product
description for detailed information on fabric composition.

Question 5

What is your return policy?

Accepted Answer

Our return policy allows for returns within 45 days of purchase for a refund or exchange.
Please refer to our Returns & Exchanges instructions provided with purchase.

Question 6

Do you offer free shipping?

Accepted Answer

We offer free shipping on orders over a certain threshold. Please contact our customer
care team for more information.

Question 7

Do you offer international shipping?

Accepted Answer

Yes, we offer international shipping to select countries. Shipping rates and delivery
times may vary depending on your location.

Question 8

How long will it take for my offer to arrive?

Accepted Answer

Delivery times vary depending on your location and the shipping method chosen at
checkout. You can track your order using the tracking number provided in your shipping
confirmation email.

Question 9

Can I track my order?

Accepted Answer

Yes, once your order has been shipped, you will receive a tracking number via email to
monitor the progress of your shipment.

Question 10

Can I cancel or change my order after it has been placed?

Accepted Answer

We process orders quickly, but if you need to make changes, please contact our
customer care team as soon as possible, and we'll do our best to accommodate your
request.

Question 11

Do you offer gift wrapping?

Accepted Answer

No, we do not offer gift wrapping services at this time.

Question 12

Are discounts available for bulk orders?

Accepted Answer

Yes, we offer discounts for bulk orders. Please contact our customer care team for
pricing and further assistance.

Question 13

Do you offer customization or personalization for orders?

Accepted Answer

We do provide customization services, especially for bulk purchases, on select products.
Feel free to reach out to our customer care team to explore your specific needs and
pricing options further.

Question 14

What payment methods do you accept?

Accepted Answer

We accept major credit cards, Klarna, Afterpay and other secure payment methods. You
can select your preferred payment option at checkout.

Question 15

Is my personal information secure when I shop on your website?

Accepted Answer

Yes, we take customer privacy and security seriously. Our website uses SSL encryption
to protect your personal information, and we never share your data with third parties
without your consent.

Question 16

How do I contact customer service?

Accepted Answer

You can reach our customer care team via email at runchilerun.com or by phone at 762-
218-6218 between 09:00 – 20:00 ET. We strive to respond to all inquiries within 24
hours.

Question 17

Size Charts?

Accepted Answer

https://static.wixstatic.com/media/659539_7ae1c7c40ccd4aa3a0c4d689871d004d~mv2.png

FAQ

HUDSON PUBLISHING
EST. 11/22/2021

CONTACT

CONNECT

FAQ

HUDSON PUBLISHING EST. 11/22/2021

CONTACT

CONNECT

HUDSON PUBLISHING
EST. 11/22/2021